I want to know more about in-game policies

Multi-Accounting Policy

By using Plarium’s Services players agree NOT to have more than one account at any given time, and shall not create an account using a false identity or information, or on behalf of someone other than themselves.

Players found to be in violation of this policy will receive disciplinary action. Their alternate accounts will be permanently blocked without notice, though they may retain access to one primary account at the discretion of the Plarium Customer Support Team contingent upon a commitment to create no further accounts in the future. Additional violations may result in permanent banning from the game.

We understand that multiple players may share the same IP address. These players may still need to prove they are different people. If you have had your account blocked due to suspicion of multi-accounting, you must individually contact our Support Team for us to determine the authenticity of your account.

How to Report Multi-Accounts.

When reporting multi-account abusers, we ask that all our players use the following procedure: gather as much evidence as possible -- be it screenshots, links to profiles, locations in the game, etc. -- and then send your report to our HelpDesk at http://support.plarium.com. You can also use the designated threads on our official social boards.

We carefully review all of these reports, and sometimes this can take a bit of time. We ask for your patience.

Please note that in some situations we may be unable to tell you the specific outcome of our investigations, as it may violate the privacy of our users.

Reimbursement

We strive to provide a fun and stable environment for players to enjoy the gameplay. Unfortunately, technical issues can occasionally arise that may disrupt the game service. While we cannot prevent all such possible issues, the Support Team strives to help players who experience technical problems as quickly and efficiently as possible.

If you experience a technical issue while you're playing and some loss have occurred, you may contact Support Team via this link http://support.plarium.com and let us know what happened. Please provide the screenshots, detailed description of your issue and your request. We cannot accept player claims without supporting documentation as definitive evidence for these cases. When we receive a request for reimbursement, a Support Team member will review your request, verify the details, and take the appropriate action at the sole discretion of the Support Team and Support Team Supervisor.

No Plarium employee outside of our designated Support Team is authorized to reimburse you or appeal the team’s decisions. This process also delivers important feedback to our development team about possible glitches in our game system that helps us improve the game.

As a rule, reimbursements will not be given by Plarium unless the Support Team is able to verify that the loss occurred due to a game irregularity outside of normal gameplay, primarily as the result of a documented bug or server error. All reimbursement requests must be sent within a week (7 days) from when the loss occurred. After that time, Parium will not provide reimbursement.

Issues which are NOT considered valid for reimbursement include, but are not limited to, the following:

  • Potential or theoretical gain. Only assets lost when already in possession of the player are eligible for reimbursement.
  • Any losses attributable to problems with a player's system (i.e. computer, Internet connection, etc.) or any system owned by a third party are not eligible for reimbursement.
  • Being banned from the game for violating the In-Game Policies.
  • Timing out due to being away from your computer.

No guarantee of reimbursement is given or implied through the policies outlined here. The Customer Support team must investigate each case and reimbursements are given on a case-by-case basis. Plarium will at no point provide cash refunds, and will reimburse only with game currency or virtual products at their sole discretion.

Spamming with petitions or e-mails requesting reimbursements or giving false information in an attempt to have compensation is not permitted and may result in disciplinary action being taken against your account.

Harassment Policy.

This game is meant to be highly competitive. One result of this is that users often become highly emotionally invested in the gameplay. We ask that all users treat each other in a manner that keeps the game fun and safe, and hope that you will treat each other with a sense of sportsmanship and respect.

That being said, as a real-time massive strategy war-game, conflict is part of the experience. We'd like to take a moment to clarify where we define the line between gameplay and harassment.

What constitutes Harassment?

Any gameplay interactions that fall within the permitted game dynamics, rules, policies, and content guidelines are considered "fair game". Even multiple successive attacks by other players do not, in and of themselves, constitute harassment. Some players are predatory - and this is simply a gameplay decision. We recommend using the Plarium wiki (wiki.plarium.com) and members of our game community for defensive tips and strategies. You may also wish to focus on forming alliances or joining a larger Clan to defend yourself.

When attacks are accompanied by verbal abuse, threats of physical harm, profanity, racism or any other language or behavior that violates our policies, then this becomes a different matter. If you feel that you are under an immediate credible physical threat, do NOT contact Plarium first.

In non-critical situations we ask that you report these situations to the offender’s Clan Leader, designated game community administrator, or to Plarium Staff directly. These cases will be investigated on a case-by-case basis and dealt with accordingly. We ask that you take steps not to engage baiting behavior, avoid escalating the situation, and keep detailed records of suspected harassment.

How do I avoid player harassment?

There is a game feature that can be utilized to help avoid emerging player harassment situations. Use the “Block User” command while reading your Mail messages. The simple use of this command will effectively eliminate the messages of the specified player on your blacklist and in most cases end a potentially unsettling incident.

You may also contact the player’s Clan leader to report about the issue.

How to report harassment.

If you have taken all precautions as described above, and still feel you are being victimized, you can report this to our Support Stuff with supporting information and screenshots. We will then review the incident to the extent of our available resources, and may request further evidence or contact the other party. If a player is found to be violating the harassment policy, they will be:

  • First warned against continuing the offending behavior
  • Continued behavior will result in the offending party being placed on a 3-day suspension
  • Continued violations will result in a 10-day temporary suspension from the game or permanent suspension of the user's game account, at the discretion of the Plarium Support Team.
Naming Policy

The following are examples of Clan names that are NOT appropriate for the game. Some names that do not fall within one of the examples below may still be inappropriate. Plarium Support has final say over what constitutes a violation of the character naming policy.

  • Any name that contains obscene, vulgar, sexually explicit, offensive, profane, anti-gay content. Any name that includes ethnically, racially or sexually discriminatory content, threatens any real-world hostility toward any specific individual, nationality, race or religion, or promotes the use of controlled substances or other illegal activity.
  • Trademarked names of products, goods, materials or services.
  • Names intended to impersonate other players for malicious purpose.
  • Names which impersonate in-game characters, Plarium employees, past or present, for the purpose of misleading other players.
  • We include any symbolic or alphanumeric representation that clearly violates spirit of this policy, (ex. J0hn$m17h1$4J3r|{, 1 D0|\|T |ik3 3$kim0s })

Names found to be in violation of this policy may result in warning, sanctions, or be subject to alteration without notice. When selecting a clan name, please consult our posted guidelines. If you are unsure as to whether a name is appropriate, please feel free to consult Plarium Support Representative.

Security Policy

We take all threats to the integrity of our players’ personal and account data, our playing community, and our intellectual property extremely seriously. We will do everything possible to ensure a safe and secure environment for our users and for our business and appreciate your assistance.

Social Network

The easiest way for people to access your account and personal information is by gaining access directly to your social network account. Following these guidelines can help you keep your account secure.

  • Remember that NO Plarium employee will EVER request access to your account password and login information. If someone asks you for this information while claiming to be a Plarium employee, immediately contact Plarium customer service and do not share your information.
  • Offers that claim to grant “Free in-game currency” and then ask for your social network login information are one of the most common ways accounts are compromised.
  • Change your passwords regularly and employ different cases, symbols, and numerals when selecting a new password.
  • Do not disclose any private data or personal information to anyone you don’t trust, and be sure to check that you recognize the URL and domain name before sharing any personal or financial data.
  • Check to make sure that secure browsing is switched ON in your account settings.
  • Many offers are used as vehicles for installing malware, viruses, trojans, keyloggers, and other malicious software. Be sure to have the latest antivirus software and exercise caution when dealing with any unfamiliar third party software or links.
  • If you are concerned or suspect that your account has been tampered with for any reason, contact your social network or our Support staff immediately.

Social network account security is the sole responsibility of the account holder, and Plarium claims no responsibility or liability from any losses or damages incurred as a result of compromised login information or third party security lapses.

Glitches and Bugs

While we strive to ensure the quality and integrity of our game, there may occasionally be bugs, glitches, and programming errors that enter the live gameplay servers. If you encounter what you suspect to be a bug, glitch, or error, please report it to Plarium Staff immediately as it may constitute a security risk.

In situations where a game error can be exploited in any way that compromises the intellectual property rights of Plarium LTD, any willful use of this game errors or bugs will be construed as Malicious Behavior and be penalized accordingly - regardless of whether this course of action resulted in financial loss or an unfair gameplay over other players.

Malicious Behavior

This includes any willful attempt to compromise the security of our users, servers, or gaming environment. This may include, but it not limited to, the use of exploits, hacks, cheats, third party software, interference with financial transactions, or the malicious targeting of Plarium or user computers or networks. To help us combat these abuses, we rely on the assistance of our players. If you encounter an individual who appears to be engaging in any of the aforementioned behavior, please report them to us immediately for investigation.

How to Report Security Violations

When reporting any suspected Security Violation we ask that all our players to use the following procedure: gather evidence -- be it screenshots, links to profiles, location in the game, etc. -- and then send your report to our HelpDesk at http://support.plarium.com. We carefully review all of these reports, and depending on our volume it may take some time for us to get back to you. We appreciate your patience.

Please note in some situations we may be unable to tell you the specific outcome of our investigations, as it may violate the privacy or security of our network or affected users.

We ask that you please DO NOT report these issues on the forums, post links to third party software or files, or send PMs or emails to any other address as this may result in the propagation of embedded viruses or malicious software, the exploitation of impacted users, and spread inaccurate information. By directing all Security Violations through one designated channel, we will be better able to respond to these issues in a thorough and timely manner. We reserve the right to close or delete all threads that discuss Security Violations as we coordinate an official response.

Violations and Penalties.
Engaging in, promoting, or encouraging any illegal activity including hacking, cracking or distribution of counterfeit software. 1st offence – 10 days Account Ban. 2nd - Permanent Account Ban
Advertising websites that contain hacking/cheating programs and procedures; Sending an email falsely claiming to come from a legitimate source in order to steal confidential information to commit fraud and/or theft. 1st offence – 10 days Account Ban. 2nd - Permanent Account Ban
Exploiting any bug to gain unfair advantage in the game. Communicating information on how to exploit such a bug (either directly or through the public posting) to any other user. Seven (7) days Game Account Ban

I have a general question about the game

Users registered for 3 days or less will receive low-level player protection. Players thus protected can initiate an attack on any player, but no one can attack their Castle unless the protected player strikes first. If two users who have been playing for less than 3 days fight each other, their war can continue indefinitely regardless of either users' future relative levels or time in-game. Build the Keep and Sentry House, discover required Lost Arts, and purchase at least one Unit to begin engaging in military activity.
You can't. There are no dead ends in the game, but there is also no restarting on the same account. Don't worry: even if you make some mistakes in the beginning, you can always develop your Castle up to a higher level and fulfill all of Oberon's Tasks. Be sure to follow the instructions in the order that they're given or you'll slow down your Castle's development by using up your resources too fast. If this happens, just wait until you collect enough to continue.
Oberon's Reinforcement are at your Castle. Open the "My Castle" tab at your Keep to view them. You can't command friendly Reinforcements.
You have 50 seconds to cancel sending Units orders, Caravans, Building construction, and upgrades. 80% of construction or upgrading cost will be returned to your account.
There is a weekly cap of 50,000 Resources than can be gained from looting (or gifting) in each Castle. You can go back and Raid this Castle again next week. Resources are calculated within the last 7 days.
While you may lose Units and Resources if you fail to defend your Castle, no building can be completely destroyed by enemy attacks. Some objects, like Guardians and the Altar of Weor, may be damaged during successful attacks and may need to be revived or upgraded. If the Altar is damaged, all its upgrade progress will be lost.
Click the "Edit" button in the right-hand panel. You can move all of your structures, but only Improvements can be permanently deleted once they have been constructed. Remember that you can expand your Castle if you find yourself running out of space. You can also upgrade Fortifications to higher levels.
Users registered for 3 days or less will receive low-level player protection. Players thus protected can initiate an attack on any player, but no one can attack their Castle unless the protected player strikes first. If two users who have been playing for less than 3 days fight each other, their war can continue indefinitely regardless of either users' future relative levels or time in-game. You can't begin any military activity until you have constructed the Keep, and the Sentry House. You must also discover required Lost Arts and purchase at least one Unit before starting military activity.
Laying Siege to other Castles proves you're stronger than your rivals and lets you place in the Siege and Tribute Rankings. The Top 10 Lords are rewarded with Sapphires every week. Laying Siege to an opponent does not eliminate them.  You may also choose to occupy Castles you are currently besieging. Once occupied, these Castles will offer you a percentage of their Gold or Iron production. To occupy a Castle you have Besieged, go to the Keep and open the "Garrisons" tab, then select the Resource type you wish to collect from the Besieged Castle.
The "Fiefs" tab displays information on:
- All currently occupied Settlements and Fiefs
- The amount of Resources currently ready for collection
- Time remaining until next collection
- Time remaining until the Fief or Settlement's storage is full
- Number and type of Units at each Fief or Settlement
To collect all Resources accumulated in a Fief, click "Collect": when the button is active.
To select a different besieged Castle to occupy, remove one from your Fiefs list and add the desired Castle from your "Garrisons" tab.
You may begin attacking other Sectors as soon as you have Offensive Units, but you may want to wait until you feel you are ready. Take note of the following information: Users registered for less than 3 days fall under low-level player protection. These protected, novice players can attack other protected Sectors, however, high-level players cannot attack protected Sectors unless the protected player attacks them first. Any new player that attacks a player who has been in-game for over 3 days will LOSE THEIR PROTECTED STATUS! If two users initiate a conflict with each other while both have been playing the game for less than 3 days, the conflict will continue regardless of the users' future relative levels or time in-game.
Check the "Caravans" tab at the market and check both "Loaded Caravans" and "Caravans on the way". If you still don't see it, change the timeframe from "Current" to "Expired". Cancel expired trade offers to release your Caravans.
Sapphires give you extra advantages in the game. You can:
-Get a 3-day boost to your Gold, Iron or Food production by 25%
- Boost the rate of your building construction, reduce the time needed to discover Lost Arts, and speed your Unit production.
-They allow you to produce Imperial Units.
-They allow you to instantly Recall your Units.
- Purchase Fortifications, Improvements, and exclusive Units
- Expand your Castle
Purchase additional Sapphires at the Bank by selecting the 'Bank' button in the top right-hand corner of the screen. You can get free Sapphires in several ways - completing the game tasks, leveling up, playing the game 5 days in a row, placing in the top Ranking positions, or by completing Feats of Valor.
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When you sell or exchange Scrolls, you do not retain a copy. They will also disappear after you discover the Lost Arts they were required for.
Your scribes randomly pick a new Scroll each day. If you receive 2 or more identical Scrolls, you can still take advantage of them by trading the extras for Scrolls you need at the Market.
Go to the Keep and open the "Tracking" tab to view current information about your Units' location and travel time.
You can complete Oberon's tasks at any time you choose, but it is HIGHLY recommended that you follow the instructions in the order that they're given or you risk slowing down your Castle's development by using up your Resources too fast. You'll also be passing up an easy opportunity to earn Sapphires early in the game. Some of the rules and instructions are complex, so take the time to learn how to complete basic tasks. If you wish to skip ahead you can refer to the Guide menu.
All Buildings and Units constantly consume Food. You will see a warning pop up in your Military Building interface if you don't have enough Food to support any new Units. Place your cursor over the "Resources" panel in the upper-left of your screen to find out how many Resources you're acquiring and consuming per hour. If you do not have enough Food to maintain your Units, they will gradually desert you. Upgrade your Farms to increase your Food production and keep your Barns topped off.
Upgrade your Farms and Barns to gain more Food. You can also use Sapphires to boost Food acqusition by 25% for 3 days.
Free Iron, Food, and Gold appear outside the walls of you and your Friends' Castles each day. You will also get a new Scroll from your Scribe each day. There is a Sapphire reward each time you play the game 90 days in a row, and you will be rewarded with Sapphires when you complete tutorial tasks or earn Medallions for Feats of Valor.
You can purchase additional Sapphires at the Bank by selecting the "Bank" button in the top right-hand corner of the screen. You can also get Sapphires by actions within the game:
- Completing the game tasks.
- Level up.
- Playing the game for 90 days in a row.
- Placing in the Top Ranking positions.
- Completing Feats of Valor.
Invite more Friends to expand your Castle up to 2 times for free! Use Sapphires for further Castle expansion.
Because you've completed your training! You've finished all of his tasks and are now ready to face the Stormfall world on your own. You will periodically get messages from Oberon about changes in the game in your Message Inbox.
Raid points are the amount or Resources you carried off during Raids minus the amount of Resources carried off from your Castle by raiders. If you get a negative number of Raid points as a result, you can't place in the Raid Rankings.
You will be permitted one new Raid attempt every 2.5 hours.
The Silent Ones are undetectable when moving around Stormfall - you will not know when they are en route, and receive no warning. Your Grand Marshal will inform you of enemy Spy missions only after they have occurred.
The more Silent Ones you have in your Castle, the higher your chances are of repelling an enemy spy mission. You may also post Sentries on top of your defenses to increase your Castle's Intelligence Bonus rating and the effectiveness of the Silent Ones guarding your Castle.
Your Castle Defense Bonus increases the defensive performance of any Units your have defending your Castle. Building Fortifications, (Walls, Towers, Gates, Ballistae, etc.) and Improvements increases your Castle's overall Defense Bonus. Keep in mind that your Castle Defense Bonus only helps your Units defend against attacks, and will not help you if you have no defensive force posted at your Castle. Each 100 Defensive points increase your Units' Defensive stats by 1%.
Click "More" above each unit when purchasing to view their characteristics.
Siege points are given immediately, but you may have to wait a few minutes until they are displayed in your profile.
Expanding your Castle has no effect upon the Fortifications you have installed. You may notice gaps along the perimeter after you have expanded your Castle, but your Castle Defense Bonus will remain unchanged. You may purchase additional Fortifications in order to fill the gaps, and move/edit your existing defenses to appear more contiguous.
You must pay a set number of Sapphires and have attained at least Level 10 in order to create a League.

To create a new League, go to the Embassy and open the "My League" tab, enter a unique name for your League, and design a custom banner using the banner generator.
Once you've upgraded the required Rune Tree Bonus up to Level 30, you should be able to control a total of 3 Settlements (including Relic Shrines), provided that you've already upgraded your House of Lords up to Level 6 and built the Eagle's Nest.
Battleground Bonuses are based on a few different variables. The value of the Units, Recourses, or items that you receive is roughly proportionate to the combined Resource value of the Units you've lost when fighting Battlegrounds. That value may be subject to a Bonus multiplier, (offering you more or higher-level Bonus Units, Resources, or special game items), and also a chance of landing on "no bonus". Each time you don't get a Bonus, your previous "winnings" that weren't paid out are carried over to the calculation on the next higher level you engage. Every Battlefield you win increases the odds of receiving a payout, and the potential size of the total payout - so don't give up! If you get frustrated, remember that these missions are optional - you may prefer taking your chances in open battle.
Relic attributes and Defense Bonuses influence all friendly Units currently stationed within your Castle, including friendly Reinforcements.
With the daily weakening of Eir and the slow death of our Sun, only the Beacons stand between us and the coming night. Balur and his Marennon masters know this all too well, and even now they drive their Black Horse to occupy them. This must not come to pass or all shall be lost. Any League that captures a Beacon must defend it from increasingly powerful waves of the Black Horde (and the armies of rival Leagues). The battles will be brutal, but you will have one secret weapon...

The strong enchantments woven into the foundations each Beacon have the power to trap and store the Dark Essence of all of Balur's spawn slain during the defense of your League's Beacons. Your League may use this Essence to perform a forbidden ritual to "Darken" your own Units - imbuing them with a spark of the evil that grants Balur's forces their strength. This will reduce their need for food, increase their defensive and offensive statistics, and improve their effectiveness in combat. All Dark Essence reclaimed from fallen Black Horde units is stored within the Beacon where the battle took places.
League Runes of Fealty are tokens of loyalty that can be used by League Members to increase their Leagues maximum membership limit. (Max: 150 members)

League Members will automatically begin receiving Runes of Fealty for every 5th new Level attained and can be applied through the League Interface.
To unlock further Saga Quests you must first complete the indicated Battlegrounds, located on the Eagle's Nest Interface. Go to your Eagle's Nest and select the "Quests" tab to see how to unlock further Quests.

If you have completed all 24 of the Saga Quests then there are no further Quests to unlock for the moment.
You will be able to contribute Resources towards upgrading a Beacon your League currently holds only after you have been a member of that League for 7 days or more.
Paragon Points count towards the Level of your Paragon Status which, when activated, grants you powerful boosts, bonuses and improves the statistics of your Units and Castle. You earn Paragon Points just by logging into the game each day. For each consecutive day you log into the game, you will be rewarded with an increasing number of Paragon Points. The longer your run, the more Points you can earn.

As your total Paragon Points increase, so will your Paragon Level and the power of your accompanying bonuses when your Paragon Status is activated.

You may also acquire Paragon Points by purchasing them at the Black Market directly.
Your Paragon Status is a special gameplay modifier that grants powerful boosts and bonuses to the statistics of both your Castle and Units for a set period of time when activated.

Your Paragon Status has multiple Levels. Collect Paragon Points to increase the Level of your Paragon Status. Upon completion of each Level, Paragon Status will automatically be activated on your account for 24 hours. With each new Level gained, you will be rewarded with increasingly larger bonuses, boosts and other rewards.

To activate your Paragon Status, you must use Paragon Activators that can be earned by participating in special game events, or purchased at the Black Market from the "Misc." tab. Keep in mind that once activated, your Paragon Status cannot be canceled or aborted early.

To activate your Paragon Status, go to the Black Market, open the "Misc." tab and click the "Apply" button next to the Paragon Status Activator. Once your Paragon Status has expired, you must manually reactivate it.
The Daily Loyalty Roll is a special loyalty program which will help you to earn valuable rewards just for logging into the game every day.

Visit the game every day to receive huge bonuses. Those who log in for 30 days consecutively will also be eligible for special bonus prizes at the end of each 30 day period. Logging in for 60 or 90 days in a row makes these bonus prizes even bigger! Be aware: If you skip a day your reward will be lost, so don't forget to claim your reward on time and keep coming back!

All you need to do is log into Stormfall: Age of War every day in order to receive huge bonuses and rewards!

As you progress through each Daily Loyalty Roll period, your rewards and prizes will get bigger and better, so it is worth your time not to skip days.

Unfortunately, if you miss just one Daily Loyalty Roll day, your balance will be cancelled and you will need to start over. If you would like to view your Daily Loyalty Roll progress, all you need to do is go to the Paragon Status window and open the Daily Loyalty Roll Tab.
You can use the "Edit" button to move around objects and buildings so that they use your existing space more efficiently, or expand your Castle by using Sapphires or inviting more friends.
Your Units will always consume only YOUR Food, no matter where they are. All other Units are maintained at their owner's expense.
Raid points are the amount or Resources you carried off during Raids minus the amount of Resources carried off from your Castle by raiders. If you get a negative number of Raid points as a result, you can't place in the Raid Rankings.
One of your Friends can liberate your Castle by sending you offensive Reinforcements, or you can overthrow the occupant yourself - just build enough offensive Units and click "Break Siege" under the Enemy's name.
Siege points are given immediately, but you may have to wait a few minutes until they are displayed in your profile.
You can upgrade your Units either by going to the House of Scrolls and upgrading the Lost Art that unlocked the Unit, or by clicking the "Level" button above the Unit's icon in the description window.
You can speed up Unit production by clicking the "Boost" button for the current production queue, or the "Boost All" button for all pending production queues. Certain game items may also have attributes that can speed Unit production.
You will be permitted one new Raid attempt every 2.5 hours.
Some Castles have more Townhouses - Others have more Mines. The amount of Gold and Iron ore available in each Castle is varied in order to encourage Trading with other players at the Market. Exchange excess Resources for ones you need - or sell them for additional Food.
The Silent Ones are undetectable when moving around Stormfall - you will not know when they are en route, and receive no warning. Your Grand Marshal will inform you of enemy Spy missions only after they have occurred.
Expanding your Castle has no effect upon the Fortifications you have installed. You may notice gaps along the perimeter after you have expanded your Castle, but your Castle Defense Bonus will remain unchanged. You may purchase additional Fortifications in order to fill the gaps, and move/edit your existing defenses to appear more contiguous.

LEAD YOUR ARMY, TEST YOUR STRATEGY AND CONQUER THE MMO WORLD OF
STORMFALL: AGE OF WAR!