I want to know more about in-game policies

Multi-Accounting Policy

By using Plarium’s Services players agree NOT to have more than one account at any given time, and shall not create an account using a false identity or information, or on behalf of someone other than themselves.

Players found to be in violation of this policy will receive disciplinary action. Their alternate accounts will be permanently blocked without notice, though they may retain access to one primary account at the discretion of the Plarium Customer Support Team contingent upon a commitment to create no further accounts in the future. Additional violations may result in permanent banning from the game.

We understand that multiple players may share the same IP address. These players may still need to prove they are different people. If you have had your account blocked due to suspicion of multi-accounting, you must individually contact our Support Team for us to determine the authenticity of your account.

How to Report Multi-Accounts.

When reporting multi-account abusers, we ask that all our players use the following procedure: gather as much evidence as possible -- be it screenshots, links to profiles, locations in the game, etc. -- and then send your report to our HelpDesk at http://support.plarium.com. You can also use the designated threads on our official social boards.

We carefully review all of these reports, and sometimes this can take a bit of time. We ask for your patience.

Please note that in some situations we may be unable to tell you the specific outcome of our investigations, as it may violate the privacy of our users.


We strive to provide a fun and stable environment for players to enjoy the gameplay. Unfortunately, technical issues can occasionally arise that may disrupt the game service. While we cannot prevent all such possible issues, the Support Team strives to help players who experience technical problems as quickly and efficiently as possible.

If you experience a technical issue while you're playing and some loss have occurred, you may contact Support Team via this link http://support.plarium.com and let us know what happened. Please provide the screenshots, detailed description of your issue and your request. We cannot accept player claims without supporting documentation as definitive evidence for these cases. When we receive a request for reimbursement, a Support Team member will review your request, verify the details, and take the appropriate action at the sole discretion of the Support Team and Support Team Supervisor.

No Plarium employee outside of our designated Support Team is authorized to reimburse you or appeal the team’s decisions. This process also delivers important feedback to our development team about possible glitches in our game system that helps us improve the game.

As a rule, reimbursements will not be given by Plarium unless the Support Team is able to verify that the loss occurred due to a game irregularity outside of normal gameplay, primarily as the result of a documented bug or server error. All reimbursement requests must be sent within a week (7 days) from when the loss occurred. After that time, Parium will not provide reimbursement.

Issues which are NOT considered valid for reimbursement include, but are not limited to, the following:

  • Potential or theoretical gain. Only assets lost when already in possession of the player are eligible for reimbursement.
  • Any losses attributable to problems with a player's system (i.e. computer, Internet connection, etc.) or any system owned by a third party are not eligible for reimbursement.
  • Being banned from the game for violating the In-Game Policies.
  • Timing out due to being away from your computer.

No guarantee of reimbursement is given or implied through the policies outlined here. The Customer Support team must investigate each case and reimbursements are given on a case-by-case basis. Plarium will at no point provide cash refunds, and will reimburse only with game currency or virtual products at their sole discretion.

Spamming with petitions or e-mails requesting reimbursements or giving false information in an attempt to have compensation is not permitted and may result in disciplinary action being taken against your account.

Harassment Policy.

This game is meant to be highly competitive. One result of this is that users often become highly emotionally invested in the gameplay. We ask that all users treat each other in a manner that keeps the game fun and safe, and hope that you will treat each other with a sense of sportsmanship and respect.

That being said, as a real-time massive strategy war-game, conflict is part of the experience. We'd like to take a moment to clarify where we define the line between gameplay and harassment.

What constitutes Harassment?

Any gameplay interactions that fall within the permitted game dynamics, rules, policies, and content guidelines are considered "fair game". Even multiple successive attacks by other players do not, in and of themselves, constitute harassment. Some players are predatory - and this is simply a gameplay decision. We recommend using the Plarium wiki (wiki.plarium.com) and members of our game community for defensive tips and strategies. You may also wish to focus on forming alliances or joining a larger Clan to defend yourself.

When attacks are accompanied by verbal abuse, threats of physical harm, profanity, racism or any other language or behavior that violates our policies, then this becomes a different matter. If you feel that you are under an immediate credible physical threat, do NOT contact Plarium first.

In non-critical situations we ask that you report these situations to the offender’s Clan Leader, designated game community administrator, or to Plarium Staff directly. These cases will be investigated on a case-by-case basis and dealt with accordingly. We ask that you take steps not to engage baiting behavior, avoid escalating the situation, and keep detailed records of suspected harassment.

How do I avoid player harassment?

There is a game feature that can be utilized to help avoid emerging player harassment situations. Use the “Block User” command while reading your Mail messages. The simple use of this command will effectively eliminate the messages of the specified player on your blacklist and in most cases end a potentially unsettling incident.

You may also contact the player’s Clan leader to report about the issue.

How to report harassment.

If you have taken all precautions as described above, and still feel you are being victimized, you can report this to our Support Stuff with supporting information and screenshots. We will then review the incident to the extent of our available resources, and may request further evidence or contact the other party. If a player is found to be violating the harassment policy, they will be:

  • First warned against continuing the offending behavior
  • Continued behavior will result in the offending party being placed on a 3-day suspension
  • Continued violations will result in a 10-day temporary suspension from the game or permanent suspension of the user's game account, at the discretion of the Plarium Support Team.
Naming Policy

The following are examples of Clan names that are NOT appropriate for the game. Some names that do not fall within one of the examples below may still be inappropriate. Plarium Support has final say over what constitutes a violation of the character naming policy.

  • Any name that contains obscene, vulgar, sexually explicit, offensive, profane, anti-gay content. Any name that includes ethnically, racially or sexually discriminatory content, threatens any real-world hostility toward any specific individual, nationality, race or religion, or promotes the use of controlled substances or other illegal activity.
  • Trademarked names of products, goods, materials or services.
  • Names intended to impersonate other players for malicious purpose.
  • Names which impersonate in-game characters, Plarium employees, past or present, for the purpose of misleading other players.
  • We include any symbolic or alphanumeric representation that clearly violates spirit of this policy, (ex. J0hn$m17h1$4J3r|{, 1 D0|\|T |ik3 3$kim0s })

Names found to be in violation of this policy may result in warning, sanctions, or be subject to alteration without notice. When selecting a clan name, please consult our posted guidelines. If you are unsure as to whether a name is appropriate, please feel free to consult Plarium Support Representative.

Security Policy

We take all threats to the integrity of our players’ personal and account data, our playing community, and our intellectual property extremely seriously. We will do everything possible to ensure a safe and secure environment for our users and for our business and appreciate your assistance.

Social Network

The easiest way for people to access your account and personal information is by gaining access directly to your social network account. Following these guidelines can help you keep your account secure.

  • Remember that NO Plarium employee will EVER request access to your account password and login information. If someone asks you for this information while claiming to be a Plarium employee, immediately contact Plarium customer service and do not share your information.
  • Offers that claim to grant “Free in-game currency” and then ask for your social network login information are one of the most common ways accounts are compromised.
  • Change your passwords regularly and employ different cases, symbols, and numerals when selecting a new password.
  • Do not disclose any private data or personal information to anyone you don’t trust, and be sure to check that you recognize the URL and domain name before sharing any personal or financial data.
  • Check to make sure that secure browsing is switched ON in your account settings.
  • Many offers are used as vehicles for installing malware, viruses, trojans, keyloggers, and other malicious software. Be sure to have the latest antivirus software and exercise caution when dealing with any unfamiliar third party software or links.
  • If you are concerned or suspect that your account has been tampered with for any reason, contact your social network or our Support staff immediately.

Social network account security is the sole responsibility of the account holder, and Plarium claims no responsibility or liability from any losses or damages incurred as a result of compromised login information or third party security lapses.

Glitches and Bugs

While we strive to ensure the quality and integrity of our game, there may occasionally be bugs, glitches, and programming errors that enter the live gameplay servers. If you encounter what you suspect to be a bug, glitch, or error, please report it to Plarium Staff immediately as it may constitute a security risk.

In situations where a game error can be exploited in any way that compromises the intellectual property rights of Plarium LTD, any willful use of this game errors or bugs will be construed as Malicious Behavior and be penalized accordingly - regardless of whether this course of action resulted in financial loss or an unfair gameplay over other players.

Malicious Behavior

This includes any willful attempt to compromise the security of our users, servers, or gaming environment. This may include, but it not limited to, the use of exploits, hacks, cheats, third party software, interference with financial transactions, or the malicious targeting of Plarium or user computers or networks. To help us combat these abuses, we rely on the assistance of our players. If you encounter an individual who appears to be engaging in any of the aforementioned behavior, please report them to us immediately for investigation.

How to Report Security Violations

When reporting any suspected Security Violation we ask that all our players to use the following procedure: gather evidence -- be it screenshots, links to profiles, location in the game, etc. -- and then send your report to our HelpDesk at http://support.plarium.com. We carefully review all of these reports, and depending on our volume it may take some time for us to get back to you. We appreciate your patience.

Please note in some situations we may be unable to tell you the specific outcome of our investigations, as it may violate the privacy or security of our network or affected users.

We ask that you please DO NOT report these issues on the forums, post links to third party software or files, or send PMs or emails to any other address as this may result in the propagation of embedded viruses or malicious software, the exploitation of impacted users, and spread inaccurate information. By directing all Security Violations through one designated channel, we will be better able to respond to these issues in a thorough and timely manner. We reserve the right to close or delete all threads that discuss Security Violations as we coordinate an official response.

Violations and Penalties.
Engaging in, promoting, or encouraging any illegal activity including hacking, cracking or distribution of counterfeit software. 1st offence – 10 days Account Ban. 2nd - Permanent Account Ban
Advertising websites that contain hacking/cheating programs and procedures; Sending an email falsely claiming to come from a legitimate source in order to steal confidential information to commit fraud and/or theft. 1st offence – 10 days Account Ban. 2nd - Permanent Account Ban
Exploiting any bug to gain unfair advantage in the game. Communicating information on how to exploit such a bug (either directly or through the public posting) to any other user. Seven (7) days Game Account Ban

I have a general question about the game

  1. Read the instructions carefully to make sure that you've completed all of the steps exactly as indicated, and that any steps that require time to complete have finished - (e.g. that you've signed the right Agreement; waited for a raid to complete successfully, etc.)
  2. If you have done everything correctly, try clearing your browser cache and reloading the page.

You can't. There are no dead ends in the game, and therefore there is no need, and no way, to restart on the same account. Don't worry - even if you make some mistakes in the beginning, you always have the chance to catch up with your enemies and maybe even surpass them! A good tip is to fulfill the tasks in the exact order in which they are given. Any deviation and you can use up your Resources too quickly and possibly slow down your development. If this happens, just wait until you produce enough Resources to continue.

One person registering multiple accounts for this game violates Plarium's multi-account policies and may result in restricted game access or a ban.

Drachmas are a special resource which can be spent to give you extra advantages in the game.

You can:

  • Boost the speed of your building construction, along with Unit upgrades and training,
  • Boost Resource production,
  • Purchase Resources, Articles of Agreement and Units at the Market,
  • Purchase a new City Schema to change the appearance of your City,
  • Get new Decor items.

Purchase additional Drachmas at the Bank by selecting the 'Bank' button in the top right-hand corner of the screen. You can get free Drachmas in several ways - completing the game tasks, leveling up, playing the game 5 days in a row, placing in the top Ranking positions, or by completing Achievements.

No. You cannot trade, exchange, or gift Drachmas to other players.

All Drachmas received for completing missions and achievements are added to your account automatically when the task is complete. If you've completed the requirements for a "Build Units" bonus task, the Drachmas will be added immediately when the indicated number of Units (100, 1.000, etc.) have been trained - even if you are not currently playing or are logged out. When you log back in, you'll get a "Task Complete/Achievement Complete" message and the Drachmas will have been added to your Bank balance.

If, after checking your purchases, you are 100% sure there has been an error and the Drachmas have failed to appear, please contact our Support Team.

Yes, you may cancel these actions within 50 seconds of initiating them by pressing the "x" icon in the construction or tracking panel. You will recover 80% of the Resources spent for any resource-based action you cancel.

You may begin attacking other Cities as soon as you have Offensive Units, but you may want to wait until you feel you are ready. Take note of the following information:

Users under level 30 or the ones registered for less than 3 days fall under the low-level player protection. These protected novice players can attack other protected Cities, however, high-level players cannot attack protected Cities unless the protected player attacks them first. Any new player that attacks a player who has been in-game for over 3 days will LOSE THEIR PROTECTED STATUS! If two users initiate a conflict with each other while both have been playing the game for less than 3 days, the conflict will continue regardless of the users' future relative levels or time in-game.

Click the "Edit" button at the bottom of the right-hand panel. You can move all of your structures, but only Decor items can be permanently deleted once they have been built. If you find yourself running out of room, you may expand your City by recruiting new friends to play or by spending Drachmas. You may also use the edit function to upgrade your Fortifications to higher levels.

You can summon up to three Friends per day at the Hall of Heroes. To circumvent this restriction, build Ambrosia Vessels in your City. Each Ambrosia Vessel will allow you to summon one extra Hero per day, free of charge. If you are unable to summon a Friend, this means that:

  • You have already hit your daily limit (so either build another Ambrosia Vessel, or wait until the next day), or
  • You have already summoned that Friend, and he is already within your group of Units.

In addition to the 3 Heroes you can summon daily, your Friends can add to your army by visiting your City and clicking above your Hall of Heroes. You and your Friends can command up to 50 Heroes at a time. If your Friend can't add a Hero to your Army, it means that they have already done so. They can summon a new for you one when the previous Hero has been defeated in combat.

Sparta: War of Empires is a highly competitive massive multiplayer strategy game. While we ask that all players treat each other with courtesy and respect, "acts of aggression" are a fundamental part of this game, and anything allowed by the game rules is considered fair play. For example, repeated raids and sieges are not considered abusive behavior: they're an integral part of the game. Try building a large army and fighting back, joining a Coalition, or recruiting some friends to help you.

If a player becomes verbally abusive, use the "Block User" option to add the user to your Blacklist. You will no longer receive messages from blocked users. If a user continues to engage in abusive or threatening behavior as outlined by the game policies on our website, file a report with our Customer Support team, including as much detail as possible. If you feel physically threatened, contact your local law enforcement.

You start the game with 10 Raid attempts, which recharge at the rate of one new Raid attempt every 2.5 hours. If you conduct additional Raids past this limit, you will still be able to attack your opponent's City, but will recover no Resources.

Raid ranking points are calculated based on the difference between the Resources you've seized and the Resources that have been stolen from your City. If your Resource balance is negative, no Raid points will be added.

You will not necessarily receive a payout for successful completion of missions on Positions. As you engage Positions, you are earning cumulative credit towards payouts of Units or Resources. The way your credit pays out is randomized between different types and numbers of Units, Resources, or special mission items. Don't get discouraged: the longer you go between payouts, the larger your eventual bonus will be!

Once you've purchased a new City Schema you must go to the Market, click Purchase and refresh the page to see the new Schema of your City.

There are two kinds of Fortifications - passive and active.

Passive defensive structures include Walls and Gates. These additions contribute to your City's total defense bonus, granting all your defensive Units additional combat effectiveness when fighting off attackers. This bonus will only be applied to defensive units currently garrisoned in your City and outside of your Acropolis.

Active defenses include Towers. Unlike Walls, Towers will actively participate in defensive battles just like one of your regular Units – but unlike normal Units, when they're damaged they can be repaired and brought back online for free by you or by Friends as many times as needed.

Active defenses also contribute to your overall Defense Bonus.

Check the "Galleys" tab at the Port. Cancel expired trade offers to release your Galleys.

There are two types of Unit designations: Offensive and Defensive. The designation of the Units and their total Offensive/Defensive rating against each respective Unit category is used to calculate the outcome of each battle – not the total number of units. If your City was attacked while only garrisoned by Offensive Units, they will most likely be unable to repel the attack as their defensive stats are too low. Remember to only use Offensive Units for attacks and only Defensive Units for defense. If you deploy them together, both will fight in both Defensive and Offensive battles and you run the risk of sustaining heavy losses. In addition to the number of Units and their designations, the outcome of the battle is also determined by each Unit's individual statistics, the players' relative City Defense Bonuses, allied Reinforcements, and their respective upgrade levels.

When you attack a City, your battle report shows only those enemy Units that you have killed, not the total number of enemy forces garrisoned at the enemy City. Dispatch Scouts before deploying an attack: successful spy reports will show the exact number of Units at an enemy City.

All new Colonies which appear on the Map start off as vacant and unclaimed. If a player sends Defensive Units to a Colony as Reinforcements, the Colony will still be shown on the Map as an unclaimed location. Remember that if it looks too good to be true, it's probably a trap. Dispatch your Scouts to a Colony before occupying it.

Click the "Guide" icon on the top menu bar. Your user ID is shown in the bottom-left part of the window.

Example: uid 311 / fb11347969 / segment01.

Click on your ID to copy it to your clipboard.

If you have problems correctly viewing the game in Google Chrome (it overlaps the top menu or you are unable to view the "Bank" menu), try the following:

  1. Enter "chrome://plugins" (without quotations) in the browser's address bar.
  2. Disable "Shockwave Flash" in the Plug-ins window.
  3. Reload the game.
  4. You'll see a message stating that Flash player is required to run the application. Click "Download Flash player".
  5. Close all Google Chrome windows and re-launch.
  6. Log in to the game.

If you still have any issues or concerns, please contact the Plarium Support team.

Even if you don't click your Resource buildings, 50% of your Resource production will still continue to accumulate in your permanent storage automatically. The other 50% of your Timber and Bronze production is stored in each building's internal storage, and must be transferred to permanent storage manually. As you upgrade these buildings, both their production and their internal storage will increase.