I want to know more about in-game policies

Multi-Accounting Policy

By using Plarium’s Services players agree NOT to have more than one account at any given time, and shall not create an account using a false identity or information, or on behalf of someone other than themselves.

Players found to be in violation of this policy will receive disciplinary action. Their alternate accounts will be permanently blocked without notice, though they may retain access to one primary account at the discretion of the Plarium Customer Support Team contingent upon a commitment to create no further accounts in the future. Additional violations may result in permanent banning from the game.

We understand that multiple players may share the same IP address. These players may still need to prove they are different people. If you have had your account blocked due to suspicion of multi-accounting, you must individually contact our Support Team for us to determine the authenticity of your account.

How to Report Multi-Accounts.

When reporting multi-account abusers, we ask that all our players use the following procedure: gather as much evidence as possible -- be it screenshots, links to profiles, locations in the game, etc. -- and then send your report to our HelpDesk at http://support.plarium.com. You can also use the designated threads on our official social boards.

We carefully review all of these reports, and sometimes this can take a bit of time. We ask for your patience.

Please note that in some situations we may be unable to tell you the specific outcome of our investigations, as it may violate the privacy of our users.


We strive to provide a fun and stable environment for players to enjoy the gameplay. Unfortunately, technical issues can occasionally arise that may disrupt the game service. While we cannot prevent all such possible issues, the Support Team strives to help players who experience technical problems as quickly and efficiently as possible.

If you experience a technical issue while you're playing and some loss have occurred, you may contact Support Team via this link http://support.plarium.com and let us know what happened. Please provide the screenshots, detailed description of your issue and your request. We cannot accept player claims without supporting documentation as definitive evidence for these cases. When we receive a request for reimbursement, a Support Team member will review your request, verify the details, and take the appropriate action at the sole discretion of the Support Team and Support Team Supervisor.

No Plarium employee outside of our designated Support Team is authorized to reimburse you or appeal the team’s decisions. This process also delivers important feedback to our development team about possible glitches in our game system that helps us improve the game.

As a rule, reimbursements will not be given by Plarium unless the Support Team is able to verify that the loss occurred due to a game irregularity outside of normal gameplay, primarily as the result of a documented bug or server error. All reimbursement requests must be sent within a week (7 days) from when the loss occurred. After that time, Parium will not provide reimbursement.

Issues which are NOT considered valid for reimbursement include, but are not limited to, the following:

  • Potential or theoretical gain. Only assets lost when already in possession of the player are eligible for reimbursement.
  • Any losses attributable to problems with a player's system (i.e. computer, Internet connection, etc.) or any system owned by a third party are not eligible for reimbursement.
  • Being banned from the game for violating the In-Game Policies.
  • Timing out due to being away from your computer.

No guarantee of reimbursement is given or implied through the policies outlined here. The Customer Support team must investigate each case and reimbursements are given on a case-by-case basis. Plarium will at no point provide cash refunds, and will reimburse only with game currency or virtual products at their sole discretion.

Spamming with petitions or e-mails requesting reimbursements or giving false information in an attempt to have compensation is not permitted and may result in disciplinary action being taken against your account.

Harassment Policy.

This game is meant to be highly competitive. One result of this is that users often become highly emotionally invested in the gameplay. We ask that all users treat each other in a manner that keeps the game fun and safe, and hope that you will treat each other with a sense of sportsmanship and respect.

That being said, as a real-time massive strategy war-game, conflict is part of the experience. We'd like to take a moment to clarify where we define the line between gameplay and harassment.

What constitutes Harassment?

Any gameplay interactions that fall within the permitted game dynamics, rules, policies, and content guidelines are considered "fair game". Even multiple successive attacks by other players do not, in and of themselves, constitute harassment. Some players are predatory - and this is simply a gameplay decision. We recommend using the Plarium wiki (wiki.plarium.com) and members of our game community for defensive tips and strategies. You may also wish to focus on forming alliances or joining a larger Clan to defend yourself.

When attacks are accompanied by verbal abuse, threats of physical harm, profanity, racism or any other language or behavior that violates our policies, then this becomes a different matter. If you feel that you are under an immediate credible physical threat, do NOT contact Plarium first.

In non-critical situations we ask that you report these situations to the offender’s Clan Leader, designated game community administrator, or to Plarium Staff directly. These cases will be investigated on a case-by-case basis and dealt with accordingly. We ask that you take steps not to engage baiting behavior, avoid escalating the situation, and keep detailed records of suspected harassment.

How do I avoid player harassment?

There is a game feature that can be utilized to help avoid emerging player harassment situations. Use the “Block User” command while reading your Mail messages. The simple use of this command will effectively eliminate the messages of the specified player on your blacklist and in most cases end a potentially unsettling incident.

You may also contact the player’s Clan leader to report about the issue.

How to report harassment.

If you have taken all precautions as described above, and still feel you are being victimized, you can report this to our Support Stuff with supporting information and screenshots. We will then review the incident to the extent of our available resources, and may request further evidence or contact the other party. If a player is found to be violating the harassment policy, they will be:

  • First warned against continuing the offending behavior
  • Continued behavior will result in the offending party being placed on a 3-day suspension
  • Continued violations will result in a 10-day temporary suspension from the game or permanent suspension of the user's game account, at the discretion of the Plarium Support Team.
Naming Policy

The following are examples of Clan names that are NOT appropriate for the game. Some names that do not fall within one of the examples below may still be inappropriate. Plarium Support has final say over what constitutes a violation of the character naming policy.

  • Any name that contains obscene, vulgar, sexually explicit, offensive, profane, anti-gay content. Any name that includes ethnically, racially or sexually discriminatory content, threatens any real-world hostility toward any specific individual, nationality, race or religion, or promotes the use of controlled substances or other illegal activity.
  • Trademarked names of products, goods, materials or services.
  • Names intended to impersonate other players for malicious purpose.
  • Names which impersonate in-game characters, Plarium employees, past or present, for the purpose of misleading other players.
  • We include any symbolic or alphanumeric representation that clearly violates spirit of this policy, (ex. J0hn$m17h1$4J3r|{, 1 D0|\|T |ik3 3$kim0s })

Names found to be in violation of this policy may result in warning, sanctions, or be subject to alteration without notice. When selecting a clan name, please consult our posted guidelines. If you are unsure as to whether a name is appropriate, please feel free to consult Plarium Support Representative.

Security Policy

We take all threats to the integrity of our players’ personal and account data, our playing community, and our intellectual property extremely seriously. We will do everything possible to ensure a safe and secure environment for our users and for our business and appreciate your assistance.

Social Network

The easiest way for people to access your account and personal information is by gaining access directly to your social network account. Following these guidelines can help you keep your account secure.

  • Remember that NO Plarium employee will EVER request access to your account password and login information. If someone asks you for this information while claiming to be a Plarium employee, immediately contact Plarium customer service and do not share your information.
  • Offers that claim to grant “Free in-game currency” and then ask for your social network login information are one of the most common ways accounts are compromised.
  • Change your passwords regularly and employ different cases, symbols, and numerals when selecting a new password.
  • Do not disclose any private data or personal information to anyone you don’t trust, and be sure to check that you recognize the URL and domain name before sharing any personal or financial data.
  • Check to make sure that secure browsing is switched ON in your account settings.
  • Many offers are used as vehicles for installing malware, viruses, trojans, keyloggers, and other malicious software. Be sure to have the latest antivirus software and exercise caution when dealing with any unfamiliar third party software or links.
  • If you are concerned or suspect that your account has been tampered with for any reason, contact your social network or our Support staff immediately.

Social network account security is the sole responsibility of the account holder, and Plarium claims no responsibility or liability from any losses or damages incurred as a result of compromised login information or third party security lapses.

Glitches and Bugs

While we strive to ensure the quality and integrity of our game, there may occasionally be bugs, glitches, and programming errors that enter the live gameplay servers. If you encounter what you suspect to be a bug, glitch, or error, please report it to Plarium Staff immediately as it may constitute a security risk.

In situations where a game error can be exploited in any way that compromises the intellectual property rights of Plarium LTD, any willful use of this game errors or bugs will be construed as Malicious Behavior and be penalized accordingly - regardless of whether this course of action resulted in financial loss or an unfair gameplay over other players.

Malicious Behavior

This includes any willful attempt to compromise the security of our users, servers, or gaming environment. This may include, but it not limited to, the use of exploits, hacks, cheats, third party software, interference with financial transactions, or the malicious targeting of Plarium or user computers or networks. To help us combat these abuses, we rely on the assistance of our players. If you encounter an individual who appears to be engaging in any of the aforementioned behavior, please report them to us immediately for investigation.

How to Report Security Violations

When reporting any suspected Security Violation we ask that all our players to use the following procedure: gather evidence -- be it screenshots, links to profiles, location in the game, etc. -- and then send your report to our HelpDesk at http://support.plarium.com. We carefully review all of these reports, and depending on our volume it may take some time for us to get back to you. We appreciate your patience.

Please note in some situations we may be unable to tell you the specific outcome of our investigations, as it may violate the privacy or security of our network or affected users.

We ask that you please DO NOT report these issues on the forums, post links to third party software or files, or send PMs or emails to any other address as this may result in the propagation of embedded viruses or malicious software, the exploitation of impacted users, and spread inaccurate information. By directing all Security Violations through one designated channel, we will be better able to respond to these issues in a thorough and timely manner. We reserve the right to close or delete all threads that discuss Security Violations as we coordinate an official response.

Violations and Penalties.
Engaging in, promoting, or encouraging any illegal activity including hacking, cracking or distribution of counterfeit software. 1st offence – 10 days Account Ban. 2nd - Permanent Account Ban
Advertising websites that contain hacking/cheating programs and procedures; Sending an email falsely claiming to come from a legitimate source in order to steal confidential information to commit fraud and/or theft. 1st offence – 10 days Account Ban. 2nd - Permanent Account Ban
Exploiting any bug to gain unfair advantage in the game. Communicating information on how to exploit such a bug (either directly or through the public posting) to any other user. Seven (7) days Game Account Ban

I have a general question about the game

  1. Read the instructions carefully. Make sure that you've completed all of the steps exactly as indicated, and that any steps that require time to complete have finished - (e.g. that you've signed the right Blood Pacts; waited for a raid to complete successfully, etc.)
  2. If you have done everything correctly, try clearing your browser cache and reloading the page.

You can't. There are no dead ends in the game, and therefore there is no need, and no way, to restart on the same account. Don't worry - even if you make some mistakes in the beginning, there's always a way to catch up with your enemies and even surpass them! A good tip is to fulfill the tasks in the exact order in which they are given. Any deviation can mean you use up your Resources too quickly and possibly slow down your development. If this happens, just wait until you produce enough Resources to continue.

One person registering multiple accounts for this game violates both Plarium and Facebook's multi-account policies and may result in restricted game access or a ban.

Emeralds are a special resource that can be spent to give you extra advantages in the game. You can:

  • Boost the speed of your building construction, along with Unit upgrades and training,
  • Boost Resource production
  • Purchase Resources, Units, and other useful Items at the Market.

Purchase additional Emeralds at the Bank by selecting the 'Bank' button in the top right-hand corner of the screen. You can get free Emeralds in several ways - completing various in-game tasks, leveling up, placing in the top Ranking positions, or by completing Achievements.

No. You cannot trade, exchange, or gift Emeralds to other players.

All Emeralds received for completing missions and achievements are added to your account automatically when the task is complete - click "Claim Reward" or "Claim" to receive these Emeralds.

If, after checking your purchases, you are 100% sure there has been an error and the Emeralds have failed to appear, please contact our Support Team.

Yes, you may cancel these actions within 50 seconds of initiating them by pressing the "x" icon in the construction or tracking panel. You will recover 80% of the Resources spent for any resource-based action you cancel.

You may begin attacking other Strongholds as soon as you have Units, but you may want to wait until you are sure that you are strong enough to do so. Take note of the following information:

Users registered for less than 3 days, fall under novice player protection. These players can attack other protected Strongholds, however, high-level players cannot attack protected Strongholds unless the protected player attacks them first. Any new player that attacks a player who has been in-game for over 3 days will LOSE THEIR PROTECTED STATUS! If two users initiate a conflict with each other while both have been playing the game for less than 3 days, the conflict will continue regardless of the users' future relative levels or time in-game.

Press the "Edit" button in the main window. You may also use the edit function to upgrade your Fortifications to higher levels.

This is a highly competitive massive multiplayer strategy game. While we ask that all players treat each other with courtesy and respect, "acts of aggression" are a fundamental part of this game, and anything allowed by the game rules is considered fair play. For example, repeated raids are not considered abusive behavior: they're an integral part of the game. Try building a large army and fighting back, joining a Clan, or asking friends to help you.

If a player becomes verbally abusive, use the "Block User" option to add the user to your Blacklist. You will no longer receive messages from blocked users. If a user continues to engage in abusive or threatening behavior as outlined by the game policies on our website, file a report with our Customer Support team, including as much detail as possible. If you feel physically threatened, contact your local law enforcement.

You start the game with 10 Raid attempts per day. Once you have used up your Raid limit, you will regain one more Raid attempt every 2.5 hours. If you conduct additional Raids past this limit, you will still be able to attack your opponent's Stronghold, but will recover no Resources.
Raid ranking points are calculated based on the difference between the Resources you've seized and the Resources that have been stolen from your Stronghold. If your Resource balance is negative, no Raid points will be added.
You will not necessarily receive a payout for successful completion of missions on Battlegrounds. As you engage Battlegrounds, you are earning cumulative credit towards payouts of Units or Resources. The way your credit pays out is randomized between different types and numbers of Units, Resources, or special mission items. Don't get discouraged: the longer you go between payouts, the larger your eventual bonus will be!
If you have already purchased a Stronghold Skin at the Black Market, but don’t see any changes on the map, clear your browser cache and refresh the page to see the new Skin.

There are two kinds of Fortifications - passive and active.

Passive Fortifications include things like Gates. These additions contribute to your Stronghold's total defense bonus, granting all of your defensive Units bonuses and improving their effectiveness when fighting off attackers. This bonus will only be applied to defensive units currently garrisoned in your Stronghold and outside of your Catacombs.

Active defenses include Cannons and Siege Turrets. Unlike Gates, Cannons and Siege Turrets will actively participate in defensive battles just like one of your regular Units – but unlike normal Units, when they're damaged they can be repaired for free by you as many times as needed. Active defenses also contribute to your overall Stronghold Defense Bonus.

All Units fall into one of two categories: Offensive and Defensive. The role of the Units and their total Offensive/Defensive rating when pitted against each respective Unit category is used to calculate the outcome of each battle – not the total number of units. If your Stronghold was attacked while only protected by Offensive Units, they will most likely be unable to repel the attack as their defensive stats are too low. Remember to use Offensive Units for attacks and Defensive Units for defense. If you deploy them together, both will fight in Defensive and Offensive battles and you run the risk of sustaining heavy losses. In addition to the number of Units and their roles, the outcome of the battle is also determined by each Unit's individual statistics, the players' relative Stronghold Defense Bonuses, Reinforcements, their respective upgrade levels, and the bonuses from your Champion's Skills, Equipment, and so on.
When you attack a Stronghold, your battle report shows only those enemy Units that you have killed, not the total number of enemy forces garrisoned at the location. Dispatch Scouts before deploying an attack: successful scout reports will show the exact number of Units at an enemy Stronghold or other location.
All new Settlements that appear on the Map start off as vacant and unclaimed. If a player sends Defensive Units to a Settlement as Reinforcements, the Settlement will still be shown on the Map as an unclaimed location. Remember that if it looks too good to be true, it probably is. Dispatch your Scouts to a Settlement before occupying it to avoid falling into an enemy's trap.

Press the "Guide" icon, found along the bar on the top menu. Your user ID is shown in the bottom-left part of the window.

For example: uid 311 / fb11347969 / segment01.

Simply select your ID to copy it to your clipboard.

If you have problems correctly viewing the game in Google Chrome (for example, if images overlap the top menu or you are unable to view the "Bank" menu), try the following:

  1. Enter "chrome://plugins" (without quotations) in the browser's address bar.
  2. Disable "Shockwave Flash" in the Plug-ins window.
  3. Reload the game.
  4. You'll see a message stating that Flash player is required to run the application. Press "Download Flash player".
  5. Close all Google Chrome windows and re-launch.
  6. Log in to the game.

If you still have any issues or concerns, please contact the Plarium Support team.

Even if you don't collect from your Resource buildings, 50% of all Resources produced in your Stronghold will still continue to accumulate in your permanent storage automatically. The other 50% of all Fish and Mushrooms produced will be stored in each building's internal storage, and must be transferred to permanent storage manually. As you upgrade these buildings, both their production rate and their internal storage space will increase.

Fireborn Points count towards the Level of your Fireborn Status, which, when activated, grants you powerful boosts, bonuses, and improves the statistics of your Units and Stronghold. You earn Fireborn Points just by logging into the game each day. For each consecutive day you log into the game, you will be rewarded with an increasing number of Fireborn Points. The longer your run of consecutive days, the more Points you can earn.

As your total Fireborn Points increase, so will your Fireborn Level and the power of your accompanying bonuses when your Fireborn Status is activated.

You may also acquire Fireborn Points by purchasing them at the Black Market directly.

Your Fireborn Status is a special gameplay modifier that grants powerful boosts and bonuses to the statistics of both your Stronghold and Units for a set period of time when activated.

Your Fireborn Status has multiple Levels. Collect Fireborn Points to increase the Level of your Fireborn Status. Upon completion of each Level, Fireborn Status will automatically be activated on your account for 24 hours. With each new Level gained, you will be rewarded with increasingly larger bonuses, boosts, and other rewards.

To activate your Fireborn Status, you must use Fireborn Activators that can be earned by participating in special game events, or purchased at the Black Market from the "Misc." tab. Keep in mind that once activated, your Fireborn Status cannot be canceled or aborted early.

To activate your Fireborn Status, go to the Black Market, open the "Misc." tab and click the "Apply" button next to the Fireborn Activator. Once your Fireborn Status has expired, you must manually reactivate it.

The Daily Battle Roll is a special loyalty program that will help you to receive valuable rewards for just logging in the game every day.

Visit the game every day to receive huge bonuses. Every 30 days you will be able to receive unique prizes.

As you progress through the Daily Battle Roll, your rewards and prizes will increase in size, so make sure you don't miss any days!

If you would like to view your Daily Battle Roll progress, all you need to do is go to the Fireborn Status window and open the Daily Battle Roll Tab.