Hello, please contact directly the support at the link below, select category Loading / running issue , forward all the details and ask them to check 

https://social-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360001594879&fbclid=IwAR3BQvJCine1yBvcEA36YRyEptBiql9BrsUsBZlB-J0g0Sy6cZeuI4RIYgM

I wish you a good day !

You fixed this for windows but now game loads as a simple white screen. Suspect is flash wrapper but who knows.

Hello , how is the situation now ? still white screen ?

Yes, every day I get someone in e-mail until 2 days ago. PP files and computer files sent, 4 updates for every one but still white screen.

I feel they should fix this but bought a new computer. 3 weeks of issues, 10 days of lost goodies. I hope they fix it for everyone. Computer fixes it for me.

I repet,  (i said it many times ) in such case just the Support can help , for that is important to forward them all the details , and explain very well the situation , and follow their instructions step by step !

Anyway , glad for that you solved !

I wish you a nice day !